Support

Delivery orders get a live tracking link — Uber texts it to the phone number on your order, and it's also on your order confirmation page. If the courier can't reach you, they'll call that number. If tracking hasn't moved in a while, call us and we'll chase it.

Put the street number and street name only on the first line — for example 123 Main St. Apartment, suite and unit numbers go in the second field. Unit numbers on the street line are the most common reason an address gets rejected. If it still won't take, call us and we'll place the order manually.

Enter your address at checkout and we'll ask Uber to price the trip from our store to you. If a courier is available, you'll see the exact fee before paying — there's no fixed cut-off distance. If no courier can take it, you can choose shipping instead; we ship anywhere in the US.

Plain packaging with no branding and no product names on the label. Couriers only see a delivery address. Card statements show a neutral descriptor.

Call or email us within 48 hours with your order number and a photo, and we'll make it right. For hygiene reasons, opened products can't be returned unless they arrived defective — manufacturer warranties still apply and we'll help you file.

Send us the order number and we'll check it immediately. Refunds go back to the original card and usually clear within 5–10 business days depending on your bank.

Stock counts on the site are live. We restock regularly — call or email and we'll tell you when it's back, or point you at something comparable.